HostSailor Reviews

HostSailor
85 reviews of HostSailor
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  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

Rema Omran

Poor Performance and Abysmal Support
My experience with HostSailor has been nothing short of frustrating. The hosting performance is abysmal, with slow load times and frequent outages that have severely impacted my website's functionality.

Customer support is virtually nonexistent. When I encountered issues, it took ages to get a response, and the solutions provided were either ineffective or simply ignored the problem. The technical support staff seemed unskilled and uninterested in resolving my issues.

The hosting control panel is clunky and unintuitive, making management tasks a nightmare. Additionally, the billing practices are dubious at best, with hidden fees and unexplained charges cropping up unexpectedly.

In summary, HostSailor offers a poor service at a premium price. I strongly advise against using their hosting services if you value your time and money.

Services Period: Past customer during February, 2024 - June, 2024

Quentin Mosley

I was shocked by this company
I purchased the server with the email tarantino_909 @outlook.com and with ID 65574 not long ago and it seemed normal, but I was shocked that after 10 days of using the service, I found the mail receiving many messages from different companies, which means that my data had been sold or leaked.
The biggest surprise is the following article that shocked me https://krebsonsecurity.com/tag/khalid-cook/

Services Period: Past customer during April, 2024 - May, 2024

Sofia SH

Not Recommended
One of the bad companies that is not easy for you to deal with
The service is not up to standard and the prices are high

Services Period: Past customer during April, 2024 - May, 2024

Lucas Simon

I don't recommend it
I'd like to mention that my experience with the hosting company HostSailor was quite different from what I expected. Things started off well, with the customer service being friendly and helpful initially. The server performance was also good initially.

However, problems started arising after a short period. There were frequent website outages without prior notice, which negatively affected my site's reputation and performance. Additionally, the hosting control panel was not user-friendly and difficult to navigate.

What made matters worse was the explicit request from the company to write a positive review about their services in exchange for monetary compensation. This request was quite surprising and unsatisfactory to me. It completely contradicts the principles of transparency and reliability in reviews.

Overall, I was not satisfied with my experience with HostSailor. Companies should focus on providing high-quality and reliable services instead of attempting to manipulate public opinion by soliciting fake reviews for financial gain.

Services Period: Past customer during April, 2024 - May, 2024

Lees Hoffman

Extremely Disappointing Experience with HostSailor
My experience with HostSailor has been incredibly disappointing, and I feel compelled to share my reasons to help others avoid the same issues.

Terrible Performance and Instability: My websites suffered from severe slowdowns and constant outages. This was incredibly frustrating and resulted in numerous complaints from visitors who couldn't access the sites.

Unresponsive and Ineffective Technical Support: The technical support team was slow to respond and often unhelpful. When they did respond, their solutions were usually ineffective and did not address the core issues.

Frequent and Unannounced Service Interruptions: The service frequently went down without any prior warning, causing a significant loss of visitors and damaging my business's reputation.

Opaque Billing Practices: The billing process was unclear, with unexplained additional charges appearing on my invoices. Attempts to get clarifications from the billing department were met with vague and unsatisfactory responses.

Difficult and Frustrating Cancellation Process: When I finally decided to cancel my service, the process was unnecessarily complicated. My cancellation requests were repeatedly ignored, leading to continued charges well beyond my intended cancellation date.

In summary, I strongly advise against using HostSailor for web hosting needs. There are many other providers out there that offer more reliable services and better customer support.

Services Period: Past customer during February, 2024 - April, 2024

Morgan Sweed

Poor Experience and Subpar Service
My experience with HostSailor was extremely disappointing, and I do not recommend anyone to use their services for the following reasons:

Poor Server Performance:

The servers are incredibly slow, which significantly affects the loading speed of websites. This sluggishness results in losing visitors and potential customers, which is completely unacceptable.
Unresponsive Technical Support:

The technical support at HostSailor is among the worst I have encountered. When facing an issue, it takes days to receive a response, and the replies are often unhelpful. It seems that the technical team is not adequately trained to handle problems effectively.
Frequent Downtime:

I experienced frequent service interruptions, causing my site to go offline multiple times. Such downtime harms professional reputation and erodes customer trust.
Lack of Transparency:

There was no clarity in billing, and I was surprised by unjustified charges added to my invoice without prior notice or explanation.
Poor User Interface:

Their user interface is outdated and complicated. Managing accounts and websites was difficult and required significant time and effort to perform basic tasks.
Unjustified Pricing:

Considering the quality of service provided, the prices are excessively high and not worth the money. There are other companies that offer much better services at reasonable prices.
Honestly, my experience with HostSailor was bitter and unsatisfactory. I advise everyone to look for better alternatives to avoid the headache and frustration caused by their poor services.

Services Period: Past customer during March, 2023 - May, 2024

Nika Zola

" HostSailor leaks its customers' data "
It is a terrible company and leaks its customers' data
Two days ago, I received a message from a company called IPv4mall, a message saying that HostSailor is a scam.
I want to know
How can a company like IPv4mall get my data???
I have canceled from HostSailor, and my post is only a warning to everyone who reads it
Be careful!!!!!!!!

Services Period: Past customer during March, 2022 - May, 2024

Tovaly Adams

Poor Experience with HostSailor - Not Recommended
I used HostSailor's services to host my website based on some recommendations I read online. Unfortunately, my experience with them was unsatisfactory, and here are some reasons why I am writing this negative review:

Poor Customer Support: One of the biggest problems I faced with HostSailor was their customer support. The responses were slow and unhelpful. I had to wait for hours, sometimes even days, to get a response to simple inquiries, and often the answers were unclear or useless.

Frequent Service Interruptions: My website experienced several unexplained outages during the hosting period. This was extremely frustrating as it negatively impacted the user experience and the site's performance on search engines. When I contacted technical support for an explanation or solution, the answers were always insufficient.

Slow Loading Speeds: I noticed that the website's loading speed was very slow compared to other hosting companies I have used in the past. This slowness affected user experience and increased the bounce rate on the site.

Billing Issues: I encountered billing issues, where additional amounts were deducted from my account without clear explanation. When I tried to recover the overcharged amounts, I had a hard time communicating with the accounts department and resolving the issue.

Unintuitive User Interface: Their control panel is not user-friendly. It took me a long time to understand how to manage the various resources and services, and I couldn't find any helpful guides or clear support on the site.

In short, my experience with HostSailor was very disappointing and negatively affected my website overall. I do not recommend this company to anyone looking for reliable and fast hosting with effective customer support. There are many other companies in the market that offer much better services.

Services Period: Past customer during April, 2024 - May, 2024

Sara Dalson

"HostSailor: A Disastrous Disregard for Privacy and Performance"

"If you're looking for a guaranteed awful experience, then HostSailor web hosting company is the perfect choice for you. Frankly, I have never seen such a blatant disregard for privacy as I have witnessed with this company.

First and foremost, there is absolutely no concern for privacy here. From the very first day of using their services, there was a continuous problem of leaking my personal data. Regardless of the precautions I took, every time I logged into my account, there were new threats to my privacy, as if they were sharing my information with the world mercilessly.

Secondly, it seems that customer service at HostSailor is severely lacking. There was no effective response to the complaints I lodged regarding privacy issues. When I reached out to them, I was completely ignored, as if they consider privacy issues something that can be brushed aside.

Lastly, in terms of performance, the service was unbelievably poor. There were long periods of downtime without prior warning, which negatively impacted my website and business overall.

In summary, if you care about your privacy and the stability of your online presence, I strongly advise against HostSailor. They do not respect privacy, they do not provide good customer service, and they fail to deliver reliable performance."

Services Period: Past customer during April, 2024 - May, 2024

Joshua Ramos

Nice server speed and a fantastic support team.
I have been using Hostsailor for approximately a month now and they have been absolutely amazing so far, nice server speed and a fantastic support team.

Services Period: Active customer at the time of review. Customer since March, 2024

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