HostSailor Reviews

HostSailor
78 reviews of HostSailor
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  • Reliability/Uptime
  • Technical Support
  • Customer Service & Billing
  • Server & Network Speed
  • Price & Value for Money

Tovaly Adams

Poor Experience with HostSailor - Not Recommended
I used HostSailor's services to host my website based on some recommendations I read online. Unfortunately, my experience with them was unsatisfactory, and here are some reasons why I am writing this negative review:

Poor Customer Support: One of the biggest problems I faced with HostSailor was their customer support. The responses were slow and unhelpful. I had to wait for hours, sometimes even days, to get a response to simple inquiries, and often the answers were unclear or useless.

Frequent Service Interruptions: My website experienced several unexplained outages during the hosting period. This was extremely frustrating as it negatively impacted the user experience and the site's performance on search engines. When I contacted technical support for an explanation or solution, the answers were always insufficient.

Slow Loading Speeds: I noticed that the website's loading speed was very slow compared to other hosting companies I have used in the past. This slowness affected user experience and increased the bounce rate on the site.

Billing Issues: I encountered billing issues, where additional amounts were deducted from my account without clear explanation. When I tried to recover the overcharged amounts, I had a hard time communicating with the accounts department and resolving the issue.

Unintuitive User Interface: Their control panel is not user-friendly. It took me a long time to understand how to manage the various resources and services, and I couldn't find any helpful guides or clear support on the site.

In short, my experience with HostSailor was very disappointing and negatively affected my website overall. I do not recommend this company to anyone looking for reliable and fast hosting with effective customer support. There are many other companies in the market that offer much better services.

Services Period: Past customer during April, 2024 - May, 2024

Sara Dalson

"HostSailor: A Disastrous Disregard for Privacy and Performance"

"If you're looking for a guaranteed awful experience, then HostSailor web hosting company is the perfect choice for you. Frankly, I have never seen such a blatant disregard for privacy as I have witnessed with this company.

First and foremost, there is absolutely no concern for privacy here. From the very first day of using their services, there was a continuous problem of leaking my personal data. Regardless of the precautions I took, every time I logged into my account, there were new threats to my privacy, as if they were sharing my information with the world mercilessly.

Secondly, it seems that customer service at HostSailor is severely lacking. There was no effective response to the complaints I lodged regarding privacy issues. When I reached out to them, I was completely ignored, as if they consider privacy issues something that can be brushed aside.

Lastly, in terms of performance, the service was unbelievably poor. There were long periods of downtime without prior warning, which negatively impacted my website and business overall.

In summary, if you care about your privacy and the stability of your online presence, I strongly advise against HostSailor. They do not respect privacy, they do not provide good customer service, and they fail to deliver reliable performance."

Services Period: Past customer during April, 2024 - May, 2024

Joshua Ramos

Nice server speed and a fantastic support team.
I have been using Hostsailor for approximately a month now and they have been absolutely amazing so far, nice server speed and a fantastic support team.

Services Period: Active customer at the time of review. Customer since March, 2024

Linda Hodgson

Not bad Hostsailor, not bad.
Looking at the time spent with Hostsailor, I'd definitely recommend them! Hostsailor gives you full-featured hosting for any site. Price is one more plus, pretty cheap considering the good customer service (nice surprise from any web host). Not bad Hostsailor, not bad.


Services Period: Active customer at the time of review. Customer since November, 2021

Andrew Woods

I have faced no issues yet.
You know how difficult to find a right host and when you have it, you feel lucky. These guys keep everything simple, local, and affordable. I have faced no issues yet.

Services Period: Active customer at the time of review. Customer since May, 2022

Edna Williams

Fantabulous host!
Their CUSTOMER SUPPORT team is excellent, I submitted a ticket and they got back to me RIGHT AWAY with the answers I needed to get my website sorted out.
Fantabulous host! I've never experienced any downtime, or issues with my personal website yet and I've been with them for a month now. The updates are great and features are amazing.


Services Period: Active customer at the time of review. Customer since May, 2021

William Quinn

Stable company.
They have a very stable network and constantly improves the quality of web hosting services. Anyone would also like their support, which is very helpful!



Services Period: Active customer at the time of review. Customer since May, 2020

Niklas Friedman

Great provider!
Hostsailor provides affordable price, easy to use navigations, amazing features, efficient and non nonsense movements. Great provider!

Services Period: Active customer at the time of review. Customer since April, 2021

John Snow

"Poor Experience with HostSailor"
Unfortunately, my experience with this company has been nothing but frustration and stress. Since the beginning of my subscription with them, I encountered numerous technical issues and a level of service that does not justify continued partnership. One of the major issues I faced was regarding the website's performance. The loading speed was exceptionally slow, significantly impacting the user experience for site visitors. I also experienced frequent service outages without any prior notice or explanation. I reached out to customer service for assistance, but the response was slow and ineffective. They seemed disinterested in resolving issues seriously or providing any satisfactory explanation for the recurring problems. Additionally, I discovered hidden costs in the invoices, with additional fees imposed without prior notification. This adds to the overall negative aspects of my experience with this company. In summary, I cannot convey any positive recommendation for this web hosting company. They lack professionalism and dedication to providing reliable and satisfactory service to their customers.

Services Period: Past customer during January, 2024 - January, 2024

samual paula

Great Security Features
I am started using HostSailor for the last 2 half months & it exceeds my expectations by providing me the smart security. its highest security secures my websites & that's why I am really very happy with its hosting services. I have also experienced the highest security with one more hosting company which is Domain Racer & I use its web hosting services for my blog. I am thankful to both hosting services to help me to build my business.


Services Period: Active customer at the time of review. Customer since August, 2021

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