|
Managed Hosting and Colocation Provider VeriCenter Enhances Customer Service Delivery Process |
 |
April 26, 2007 – (HOSTSEARCH.COM) – Managed hosting and colocation provider VeriCenter (http://www.vericenter.com) has enhanced its customer service delivery process for managed hosting customers, the company announced yesterday. The enhancements are being collectively labeled CUSTOMERFIRST and include “methodologies for service design, assurance and delivery; increased monitoring and support services; and detailed customer satisfaction assessments designed to result in continuous improvements in end-users' experience”.
According to VeriCenter, its CUSTOMERFIRST processes include “reactive and proactive methodologies” that “begin during the customer proposal process”, starting at the planning stage, include “reviews for solution design, service assurance, service delivery’, span production, and include regular satisfaction surveys.
"Customer service and support is not a department at VeriCenter, it is VeriCenter. Our mission is to provide the best customer service experience in the managed hosting industry," explained VeriCenter’s CEO and President, Mr. Gray Hall. "We deliver against this challenge every day, through our performance, our commitments, via service level agreements, and with our continuous improvement processes, all of which must meet a test of improving our measured customer satisfaction results."
VeriCenter provides managed services to around 600 customers in a range of industries. The company has twice been included in “Inc. 500's fastest-growing companies in the United States”. |
|
Host Reviews:
Rated -.--/4.0
|
Host Promotions:
|
Hosting News:
|
Host Interview:
|
Host Tour:
|
Contact Us:
|
|
|
|
|
Low Cost
Web Hosts from Web Hosting Search Results 
