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Customer Demand Drives Web Hosting Provider’s Developments |
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November 2, 2005 – (HOSTSEARCH.COM) – Easyspace (http://www.easyspace.com) has introduced a new telephone support service designed to add convenience to customers who need assistance. The move was driven by customer demand and comes as part of a series of developments and improvements that have taken place over the last few months.
Easyspace’s new telephone technical support team is supported by the development of a new 'Raise a Ticket' system that allows support staff to track customer enquiries and helps them address issues quickly and efficiently. Easyspace has also recently increased numbers of email support staff to maintain its customer focus and placed feedback links around their website to encourage users provide feedback. The feedback will be used to shape the company’s service development plans for 2006.
Easyspace is one of the UK's largest web hosting and domain name providers and has over 500,000 users worldwide. It currently registers around 7,000 domain names per month and has registered 10% of the total .co.uk domain names within the UK and 1% of .com, .net and .org domains worldwide. |
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